The text discusses the challenges and solutions related to the integration capabilities of Security Orchestration Automation and Response (SOAR) tools, emphasizing the limitations of the prevalent app-based integration model. This model relies on pre-built apps to connect with various external tools, which can be problematic as it limits flexibility and requires continuous updates from vendors, metaphorically described as the "crayon problem." With the increasing number of security tools enterprises use, this model poses significant challenges, especially when custom or bespoke tools are involved. To address these issues, the Tines security automation platform offers a direct integration model through its HTTP Request Action, enabling seamless connections with any tool, regardless of its nature, thus eliminating the dependency on pre-built apps and expanding integration possibilities without needing significant software development expertise.