Kelsey Sevening, Sr. Manager of Project Management at Tines, outlines what clients can anticipate from engaging with Tines' professional services, emphasizing a commitment to high-quality outcomes and a thorough delivery process. The services offered span advisory, automation workshops, use case development, technical training, and onboarding, with a focus on building automated workflows, or 'stories,' through a five-phase engagement process. This process begins with scoping, where the team collaborates with clients to define story initiation and workflow details, followed by diagram review and story building, review and feedback, user acceptance testing, and change control. The aim is to streamline client operations by transforming current processes into efficient automated workflows while allowing for feedback and adaptation to meet evolving needs. For successful implementation, clients are encouraged to prepare by identifying goals, ensuring access to necessary credentials, and documenting workflows and team roles.