Incident management: a guide for security and IT teams

The text discusses the challenges and solutions related to incident management in organizations, particularly the coordination between security and IT teams during incidents such as ransomware attacks. It highlights the structural conflict where security and IT teams work from different perspectives, leading to inefficiencies and extended breach timelines. The traditional approach of equipping each team with better tools does not address the lack of coordination. The text emphasizes the importance of a shared lifecycle approach that integrates both teams' processes across all phases of incident management, from preparation to post-incident review. This includes aligning severity taxonomies, establishing shared containment actions, and using a common operating layer that supports deterministic automation, AI-assisted triage, and governed human sign-off. It introduces the Tines platform as an example of a solution that facilitates integrated incident management by connecting security and IT systems, enabling shared workflows, and maintaining governance. The text also notes changes in incident management frameworks, such as NIST SP 800-61 Revision 3, which expands responsibility beyond traditional security roles and emphasizes the need for platforms that support both security governance and IT service management.

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