How CIOs and CISOs are unlocking AI’s full value: 5 real-world takeaways

Recent research by Forrester Consulting, commissioned by Tines, highlights the critical role IT leaders play in orchestrating AI securely and at scale, along with the challenges and opportunities in AI adoption. Industry experts like Mark Settle, Trevor Schulze, and Indu Sajeev emphasize the importance of IT leaders in facilitating secure AI adoption, addressing risks, and embedding AI into business processes. As AI accelerates existing risks and introduces new cultural shifts, it is crucial for organizations to integrate AI risk management into broader security frameworks. Governance emerges as both a priority and a challenge, with leaders advocating for principle-based governance to enable safe innovation. Building employee trust through targeted AI literacy and training is essential, as is fostering collaboration between IT and Security teams to balance speed and safety. Effective AI orchestration requires clear ownership and accountability, ensuring new tools and capabilities are implemented correctly to drive business transformation. Companies like ASOS and Genesys demonstrate how AI can enhance collaboration, productivity, and innovation, urging forward-thinking CIOs and CISOs to establish robust governance, provide clear guidelines, and foster cross-functional collaboration to remain competitive as AI continues to evolve.