“AI is only useful when it solves real customer problems”: Tines on Risky Biz

The conversation between Eoin Hinchy of Tines and Patrick Gray on the Risky Biz podcast explores how Tines is integrating AI, especially large language models (LLMs), into security automation workflows to enhance their functionality and scalability. Tines, known for its adept security automation, is focusing on making workflows easier to build and monitor through AI, allowing users to describe and iterate workflows using natural language. The discussion highlights the importance of creating deployable AI solutions that solve real customer problems and run at scale, contrasting with less effective demo-level AI implementations. Tines aims to give customers secure and private access to AI models, allowing them to choose models suited for specific tasks while emphasizing the need for scalable, elastic, and well-monitored workflows. The potential for AI to handle repetitive tasks is discussed, along with Tines' strategy to lead in workflow automation by utilizing its vast data and experience. The podcast also touches on the shift from merely inserting AI into products to thoughtfully integrating it to transform business processes significantly.