7 intelligent workflow examples from real Tines customers (and the automations they replaced)

Organizations often encounter challenges with scripted automation in workflows like phishing alerts and employee onboarding, as these scripts tend to break when inputs change or new tools are introduced. According to research by Tines and Forrester, a significant amount of time is spent on manual tasks, leading to burnout and increased workloads among security and IT professionals. Intelligent workflow platforms, such as those provided by Tines, offer a solution by integrating deterministic rules, AI capabilities, and human-in-the-loop processes to manage complex workflows. Case studies from companies like Personio, Vimeo, and GitLab illustrate how these intelligent workflows can significantly improve efficiency by reducing manual labor and enhancing automation reliability. These systems enable better handling of alerts, case enrichment, and incident responses while allowing cross-system orchestration and audit logging, which are essential for environments that require adaptability and auditability. By leveraging Tines' Story Library and intelligent workflows, organizations can streamline operations across multiple teams, ultimately leading to increased productivity and reduced operational bottlenecks.