ServiceNow Testing

ServiceNow is a prominent cloud-based platform that automates and manages digital workflows across enterprise operations, widely used by 85% of Fortune 500 companies. Originally founded in 2004 for IT service management, it has expanded to offer a range of enterprise solutions, improving operational efficiencies by streamlining routine tasks. The platform includes an app store with pre-built applications and integrations, catering to specific industry needs and unique business challenges. Developers can customize ServiceNow through configuration or coding, primarily using JavaScript, and leverage tools such as Studio for low-code development and IntegrationHub for system integrations. ServiceNow supports comprehensive testing processes with tools like Jasmine for unit testing, ATF for integration testing, and Selenium or testRigor for end-to-end testing, ensuring operational reliability and efficiency. The platform's adaptability and scalability facilitate integrated service management across various organizational departments, supported by a strategic balance of manual and automated testing to maintain high-quality service delivery.