Metrics for VP of Engineering

A Vice President of Engineering faces the challenge of managing the engineering department's overall health and performance, requiring a comprehensive understanding of various metrics to ensure value delivery to their organization. Key metrics include cycle time, mean time to recovery (MTTR), defect escape rate, and lead time, which provide insights into development efficiency, incident response, and product quality. Additionally, customer satisfaction (CSAT), net promoter score (NPS), and user adoption rate assess customer engagement and product reception, while employee engagement and retention rates reflect workforce stability and satisfaction. Financial and strategic metrics, such as engineering budget utilization, ROI of engineering projects, and alignment with business objectives, guide budgetary decisions and strategic alignment. The text also highlights the importance of diversity metrics, security incidents, and compliance issues for organizational health, along with challenges such as selecting the right metrics, ensuring alignment with business goals, and communicating metrics effectively.