Alphachat.ai Testing

AlphaChat is a conversational AI platform focused on automating messaging and chats, which includes a live chat feature but lacks phone or video integration. Utilizing Natural Language Understanding, it enables the training of chatbots and Intelligent Virtual Assistants (IVAs) to handle 50-80% of customer service requests, enhancing customer satisfaction and service efficiency. The platform's Enterprise Plan offers features like user authentication, custom coding via AlphaOS, Single Sign-On (SSO), Service Level Agreement (SLA), APIs, and multichannel support. While the setup is quick, ongoing updates require manual testing to ensure compatibility, posing challenges in maintenance and requiring skilled personnel. Test automation, particularly through tools like testRigor, can alleviate these issues by allowing test creation in plain English, adapting automatically to updates, and reducing maintenance time. TestRigor offers no-code solutions and self-healing capabilities, making it suitable for managing complex workflows and test data, ultimately streamlining collaboration and reducing bugs in production.