Create Amazing Customer Experiences With LLMs & Real-Time ML Features

The post discusses the integration of large language models (LLMs) with real-time machine learning (ML) features to extract insights from customer events as they unfold in real time. By connecting LLMs to a centralized feature platform, businesses can gain valuable insights into customer sentiment and behavior, enabling them to take proactive actions to increase customer satisfaction and drive revenue. The benefits of this approach include the ability to make predictions and recommendations in real-time, improving customer experiences, and reducing the need for custom-built sentiment models and infrastructure.