There are five main ways in which conversation intelligence (CI) is currently being used or envisaged: real-time action, coaching, predictive analysis, knowledge, and search. Conversation intelligence provides the ability to analyze natural human-to-human conversations in real-time, harnessing mission-critical communications and optimizing them. By leveraging CI, developers can create products that solve problems and enhance human productivity, automating manual repetitive tasks and recommending useful actions at the right moment. Additionally, conversation intelligence can be used for coaching, providing insights to improve skills and knowledge, predicting outcomes with deal intelligence and proactive compliance monitoring, storing valuable information in a knowledge base, and enabling search capabilities through natural language processing. By combining these aspects, businesses can optimize their operations and make humans smarter and more efficient with little effort on the user's part.