Real-Time AI Assistance for Call Center Agents

In this tutorial, you will learn how to build an AI call center assistant using Symbl's intelligence APIs. The solution involves streaming real-time audio from Amazon Connect to Symbl via Amazon Kinesis and utilizing Trackers, Nebula LLM, and retrieval augmented generation (RAG) to provide agents with real-time troubleshooting tips during phone conversations with customers. This AI call center assistant can improve agent performance by 34% and potentially offer even greater gains in the future.