Symbl.ai has achieved SOC 2 Type II certification, demonstrating its commitment to delivering a highly available and secure conversation intelligence service. This certification ensures that the company's systems, controls, and processes meet the cybersecurity standards outlined by the American Institute of CPAs, providing assurance to customers about the protection of their data. The SOC 2 Type II report provides detailed information on Symbl.ai's security policies, encryption protocols, access controls, change management process, data backup and disaster recovery strategies, system monitoring, and more. This certification is a non-negotiable aspect of what Symbl.ai does, and it provides additional assurance that the company has the right controls in place to protect customer data and ensure service availability.