New Symbl.ai Call Progress Analysis Detects Humans vs. Machines with 98% Accuracy

We're excited to announce the launch of our new Communications Intelligence APIs for cloud communications providers and enterprises with large outbound contact centers, offering AI-powered Call Progress Analysis, Call Wrap, and Call Scoring capabilities that can help companies optimize their outbound salesperson, telemarketer, and contact center agent performance down to the second. Our solution uses speech recognition, intent detection, and tone detection to analyze voice streams and identify who or what is answering calls placed by an outbound dialer, achieving accuracy rates of up to 98%. With flexible deployments that work with existing dialers from leading providers and are compatible with most CPaaS, UCaaS, and CCaaS platforms, companies can take advantage of this industry-leading AI-powered CPA product to improve customer engagement and maximize sales rep and agent utilization. By leveraging our solution, businesses can intelligently route outbound calls to a salesperson or contact center agent, or play an automated message at exactly the right time.

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