Introducing Call Score API

The Symbl.ai Conversation Intelligence Platform has introduced a new programmable API addition called Call Score, designed to help developers innovate quickly with their platform. The new API provides a numerical assessment and explanations of conversation quality and participant performance at scale, making it easier for users to identify and compare similar conversations. Call Score offers automation at scale, adapts to business context, and provides context-rich output, setting it apart from other AI solutions that may only perform keywords matching. The platform's generative AI model immerses into each conversation engagement to reach accurate human-like conclusions with speed, accuracy, and repeatability. With a low-code API option, developers can expedite speed-to-value and reduce development time required for creating call analysis solutions.

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