Jitsi is an open source video conferencing software that allows users to easily build and deploy secure video conferencing solutions. Symbl.ai is a conversation intelligence platform that analyzes audio or text using artificial intelligence (AI) to obtain data-driven insights from communication between employees and consumers. By integrating Jitsi with Symbl.ai, developers can retrieve meaningful insights, understand customer behavior, and predict customer behavior in order to improve their product and sales. Conversation intelligence is critical for businesses to boost growth on all fronts of communication. The integration enables real-time sentiment analysis, question, action items, topics, trackers, and summary, as well as conversation analytics. It also allows for the retrieval of conversation data from voice or video calls, which can be used to improve customer service, sales, and product development.