Company
Date Published
Author
Symbl Developer Relations Team
Word count
1770
Language
English
Hacker News points
None

Summary

The Symbl Voice SDK is a tool that analyzes voice conversations on SIP or PSTN networks, generating actionable outcomes through contextual conversation intelligence. It allows developers to integrate this functionality into their existing telephony system capabilities, such as call center applications and PBX systems. The SDK can be used to provide real-time or post-conversation intelligence to customers, enabling them to gain insights from voice conversations. The SDK supports dialing through a simple phone number using the PSTN endpoint. It also allows developers to push events on an ongoing connection, sending speaker events that contain details of users who started and stopped speaking. The SDK can be used to send summary emails after the conversation is finished, containing insights such as meeting topics, action items, and follow-ups. Developers can tune their summary page with query parameters, such as minimum score threshold for rendering insights, enabling or disabling certain features, and ordering topics by importance score or position in the transcript. The SDK provides a way to generate insights from voice conversations, which can be pushed to downstream channels like RPA, business intelligence platforms, task management systems, and others using the conversation API.