I can provide you with an objective, neutral, and interesting summary of the text in one paragraph. Here it is: Business intelligence systems have been used to help companies make informed decisions by analyzing data for decades, but they can be limited to traditional data sources. By incorporating conversation analytics, businesses can unlock new insights from human-to-human conversations, such as trending topics and sentiments, and gain a deeper understanding of how their business operates. Integrating BI with conversation intelligence allows businesses to create systems that offer the benefits of both worlds, providing real-time access to granular aspects of conversation data and actionable insights at scale. This can be applied across various industries, including distance learning, sales calls, and telehealth, enabling businesses to gain a competitive edge by using data from conversations to inform their operations.