12 Best ServiceNow Alternatives (2025): The Top ITSM Solutions

ServiceNow is a widely used IT Service Management (ITSM) platform, especially popular among large enterprises for its comprehensive suite of tools including incident tracking, change management, and HR workflows. However, its high cost, complexity, and lack of flexibility have led some organizations to seek alternatives. This guide explores various ServiceNow alternatives that cater to different needs, ranging from open-source options for those prioritizing transparency and control, to low-code platforms for custom ITSM solutions. Alternatives like Superblocks offer a flexible, low-code development platform for building tailored ITSM workflows, while others like Atlassian Jira Service Management and Freshservice focus on integration with Agile and DevOps workflows or user-friendly interfaces, respectively. Each alternative is assessed based on criteria such as cost-effectiveness, ease of deployment, ITSM functionality, and scalability, providing organizations with a range of choices to find the best fit for their specific requirements.