Alchemy: Scaling support through hypergrowth with Superblocks

Alchemy, a leading Web3 development platform, raised $563 million in funding and experienced rapid growth, resulting in an overwhelming support load for its customer base. To address this issue, Rishub and his engineering team utilized Superblocks to develop three tools within two weeks, significantly reducing ticket resolution time and enabling data-driven decision making. Alchemy chose Superblocks due to its native permissions, audit logging, observability, Python support, and ease of use for backend developers. The platform has allowed Alchemy to scale quickly while maintaining control over users and security.