Email triage: What it is, strategies, and methods for security

Email triage is a crucial component of cybersecurity workflows, responsible for reviewing, classifying, and responding to user-reported emails, including suspected phishing or malicious messages. Manual triage can lead to delays, analyst fatigue, and inconsistent decision-making due to its repetitive and error-prone nature. Modern approaches employ automation, with tools like Sublime's explainable AI, to streamline this process by automatically classifying and routing messages, thus reducing the workload on analysts and allowing them to focus on high-impact investigations. This automation not only reduces false positives and backlogs but also enhances the speed and accuracy of incident response. Additionally, integrating triage with detection frameworks and applying strategies like sender verification, safe attachment inspection, and behavioral analysis further improve the effectiveness of email triage, providing stronger protection against threats and enhancing overall security performance.