Stytch User Impersonation: Fast, secure troubleshooting

Stytch has introduced a User Impersonation feature that allows support teams to log in as specific user accounts to troubleshoot and debug issues more effectively and securely. This feature addresses challenges in reproducing complex customer issues by enabling real-time interaction with applications without needing users to share their credentials. User Impersonation includes controls such as audit logs, role-based access control, and limited session lengths to ensure security and compliance. The feature is configurable through the Stytch dashboard and is available to all B2B and B2C customers on their existing plans. It streamlines the support process by eliminating communication bottlenecks and security concerns, allowing support staff to provide faster, more accurate assistance to users.

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