Undivided Uses In-App Chat to Support Families Raising Children with Disabilities

Undivided, a support system and app for families raising children with disabilities, sought an engaging and reliable communication solution to connect parents with Navigators. After testing various options, they integrated Stream Chat's iOS and Javascript SDKs into their mobile and web apps, creating a seamless chat experience that mirrors familiar platforms like WhatsApp and Facebook. This chat feature, which is now the app's most adopted, allows families to set goals, receive resources, and support their children more effectively by maintaining a close connection with Navigators. Undivided chose Stream Chat over building an in-house system due to its flexibility, ease of integration, and cost-effectiveness, ensuring that the development team could focus on unique platform features. The integration has been well-received by both users and developers, who appreciate the clear documentation and robust customer support. As the user base expands, Undivided aims to enhance user engagement and retention by refining performance metrics and improving the chat experience.