Twilio Programmable Chat EOL: Considering Alternative Chat APIs
Blog post from Stream
As Twilio's Programmable Chat approaches its end of life, organizations reliant on this API are faced with the challenge of transitioning to Twilio's Conversations API, which requires manual code updates and does not guarantee feature parity. Twilio's current focus on a broader communication strategy, emphasizing channels like SMS and WhatsApp, leaves its commitment to cutting-edge in-app chat solutions uncertain. This scenario opens up opportunities for companies to explore alternative providers like Stream Chat, which offers a more feature-rich and scalable chat platform with advanced functionalities such as web hooks, chatbot interfaces, and extensive developer resources. Stream Chat provides a robust, user-friendly experience with modern UI kits designed for various chat use cases, potentially making it a more appealing choice for businesses looking to maintain high levels of user engagement and satisfaction without relying on Twilio's more basic offerings.