Stream’s Principal Moderation PM Talks Trust & Safety On GDI Podcast

Adnan Al-Khatib, Principal Product Manager of Moderation at Stream, discusses the significance of content moderation for social platforms on the GDI podcast, highlighting Stream's advanced auto-moderation solution that combines AI and human efforts to enhance user safety and engagement. Effective content moderation is crucial for maintaining a positive user experience and community growth, as it helps prevent harmful content from affecting user retention. Stream's Automated Moderation API uses AI to scale content detection while human moderators address contextual nuances, ensuring a comprehensive approach. The company's focus on understanding user intent through natural language processing allows for intelligent moderation beyond keyword detection, offering a flexible, non-integrative solution adaptable to different platform requirements. Al-Khatib also identifies the increasing challenge of detecting sophisticated bots that mimic human behavior, emphasizing the need to focus on intent and behavior to address this issue. Stream's commitment to AI and natural language processing technologies positions it at the forefront of trust and safety efforts, and it offers a trial for its moderation tool to showcase its capabilities.