Stream Powers a 7% Increase in Team Messaging at 7shifts

7shifts, a restaurant scheduling and payroll platform, transitioned from an in-house messaging system to Stream Chat to enhance its communication capabilities and user experience. The previous system lacked real-time message delivery and modern features such as typing indicators and media sharing, which prompted 7shifts to seek a more advanced solution. Stream Chat was selected for its flexible prebuilt UI components, WebSocket-based real-time communication, and excellent developer support. The integration process involved a gradual rollout, starting with a proof of concept and expanding to a cross-platform effort, leading to a smoother, faster, and more intuitive messaging experience. This upgrade not only improved messaging usage by 3-7% but also enabled role-specific communication and safeguarded employee privacy by eliminating the need for personal contact details. With SOC 2 compliance ensuring data security, 7shifts continues to explore Stream's AI capabilities for future enhancements, reinforcing Stream Chat as a reliable foundation for secure and efficient communication in restaurant operations.