Pet Media Group Increases NPS Score by 8% After Migrating from Sendbird to Stream

Pet Media Group (PMG), a leading online marketplace for pet adoption, transitioned from Sendbird to Stream Chat to address latency issues caused by Sendbird's server locations and to enhance their user experience. Stream Chat's global edge network, flexible SDKs, and superior customer support were key factors in PMG's decision to migrate. The integration process, although challenging due to data handling and import procedures, was facilitated by Stream's automated tools and comprehensive support. Post-migration, PMG observed an 8% increase in their Net Promoter Score (NPS), improved message loading speeds, and better user engagement, with the potential for future customization and integration of additional features like video and audio functionalities. PMG praised Stream Chat's responsive customer support and collaboration via Slack, which significantly differed from their prior experience with Sendbird. The migration not only resolved PMG's initial performance challenges but also positioned them for future growth, with Stream’s reliable infrastructure supporting their global expansion and customer satisfaction objectives.