Peerspace Scales Messaging Safely With Stream Chat & AI Moderation
Blog post from Stream
Peerspace, a leading marketplace for booking unique spaces for various events, has prioritized maintaining trust and safety in its in-app messaging system as the platform scales. To combat phishing and impersonation scams that increasingly targeted its users, particularly hosts, Peerspace implemented Stream Chat and AI Moderation to enhance security and reduce reliance on third-party communication tools. This system includes advanced moderation features such as keyword and domain filters, centralized rule creation, and AI-driven detection to identify nuanced scam patterns. Peerspace's Trust & Safety team monitors flagged messages and user reports through a centralized dashboard, ensuring effective oversight. By preventing harmful messages and improving in-app communication safety, Peerspace aims to keep conversations within the platform, thereby safeguarding its users and marketplace integrity. As a result, they have successfully reduced phishing attempts, enhanced confidence in in-app messaging, and maintained a secure environment for host-guest interactions.