Nextdoor Creates Community at Scale with Stream Chat

Nextdoor, an online community platform, faced challenges with its in-house chat solution, which was costly and lacked features necessary for user satisfaction. To address this, Nextdoor integrated Stream Chat, a more efficient and scalable messaging solution. This integration was facilitated through a one-day workshop with Stream experts and leveraged Stream's robust documentation and API, allowing for a swift development process. As a result, Nextdoor reduced its messaging costs by 50% and improved user engagement and satisfaction across its global user base. Key insights from Nextdoor's leadership highlighted the importance of content moderation and balancing short-term and long-term goals for sustainable community growth. This strategic partnership with Stream Chat exemplifies the benefits of innovation and collaboration in enhancing online community interactions and efficiency.