MyOutDesk Cut Chat Code 50% Moving Off PubNub

MyOutDesk, a leading virtual assistant company, successfully migrated its internal time-tracking and real-time chat app, MyTimeIn, from PubNub to Stream's Chat SDK, significantly improving reliability and reducing code complexity. The migration, anticipated to take three weeks, was completed in just one and a half weeks, with the codebase reduced from approximately 4,000 to 2,000 lines. This shift addressed several critical issues faced with PubNub, such as unreliable presence and typing features and unpredictable pricing, which once led to a $2,800 overage. Since switching to Stream, MyOutDesk has experienced a seamless and scalable chat experience with zero support tickets, stable pricing, and enhanced functionalities like live video check-ins and link previews. The transition has allowed the company to focus on future developments, including video calling and SIP-based phone check-ins, ensuring robust communication even during disruptions.

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