How Zumper Elevates the Rental Marketplace Experience with Stream’s In-App Chat

Zumper, a prominent rental marketplace founded in 2012, sought to streamline communication between renters and landlords, which previously relied on emails that often became cumbersome. To address this, Zumper integrated the Stream Chat API for iOS, Android, and web platforms, allowing in-app messaging to centralize and simplify interactions. This move positions Zumper as one of the few rental platforms offering such functionality, enhancing user experience and providing a competitive edge. The decision followed an evaluation of third-party tech providers, where Zumper chose Stream Chat for its scalability, reliability, and robust feature set, aligning with their growth trajectory and user-centric focus. With over 90 million annual users, Zumper needed a chat solution capable of handling large volumes while offering real-time responses and dependable tech support. The integration has been well-received, especially by landlords who can now manage all tenant communications in one place, and Zumper plans to continue refining the chat experience based on user feedback.