Gumtree Australia Reduces Fraudulent Marketplace Activities by 80%

Gumtree Australia, a leading marketplace platform, successfully replaced its outdated messaging system with Stream's chat solution, significantly enhancing user experience and safety. The integration process, which took seven months and involved a dedicated development team, resulted in immediate improvements, including the elimination of lost messages and a substantial reduction in fraudulent activities by approximately 80%, thanks to Stream's AI-powered moderation. This transition has set a new benchmark for secure and efficient online transactions, earning Gumtree's wholehearted recommendation for Stream's chat functionality and moderation capabilities. The collaboration with Stream has enabled Gumtree to maintain its status as a trusted platform for its six million monthly active users by prioritizing secure, seamless communication between buyers and sellers. Looking forward, Gumtree plans to explore additional features such as Stream's Video API to further enhance user interaction, exemplifying the transformative impact of modern chat solutions within the marketplace industry.