Good Doctor Increases Telehealthcare Efficiency with Stream Chat

Good Doctor, Indonesia's leading B2B health tech platform, sought to improve communication between doctors and patients by addressing inefficiencies and long queue times in their existing chat solution. To achieve this, they integrated Stream's scalable chat infrastructure, which offers real-time communication, low latency, and features such as push notifications, read receipts, and rich media sharing. This integration, supported by comprehensive documentation and live engineering assistance, enabled faster doctor responses, reduced queue times, and significantly enhanced the user experience. By leveraging Stream's robust infrastructure, Good Doctor not only improved communication efficiency but also positioned itself for future growth, including the potential addition of real-time features like video consultations. Muhammad Husein, Senior Vice President of Technology at Good Doctor, praised Stream's ease of use and effectiveness, noting that it has become an indispensable part of the platform, enhancing healthcare delivery across Indonesia through rapid and reliable service.