Furnished Finder Builds Trusted Rental Marketplace with Stream Chat & AI Moderation
Blog post from Stream
Furnished Finder, a prominent marketplace for monthly furnished rentals, connects landlords and tenants seeking stays of 30 days or more, with a network of over 300,000 listings and 240,000 landlords across the U.S. Recognized by Newsweek as America's Best Online Platform in the Real Estate category for 2025, Furnished Finder emphasizes transparent, fee-free communication between landlords and tenants to ensure seamless long-term rentals. The company faced challenges with off-platform communications that hindered trust and visibility, leading them to implement Stream Chat to keep conversations on-platform, enhancing trust and safety with AI-powered moderation. This integration allowed Furnished Finder to maintain essential context during interactions, improve rental performance, and offer relevant services like tenant screening and lease templates at pivotal moments. The chat system quickly became integral, with 40,000 users engaging daily, facilitating faster coordination and reduced booking friction, transforming it from a mere feature to the central hub of the marketplace. As Furnished Finder evolves, it aims to enrich messaging with automation and proactive moderation, making chat the backbone of the rental process by 2026.