Exceptional Customer Support: Why This Dating App Migrated to Stream Chat From an Alternative Chat Provider
Blog post from Stream
Online dating in the United States is a lucrative industry with a projected 53.3 million users by 2024, but American apps often don't cater to the diverse cultural needs of other countries, such as those in Africa. This gap led Dare and Ayo Olatoye to create Trueflutter, a dating app specifically tailored for Africans, offering features like powerful filters, audio bios, and in-app voice and video chat to foster meaningful connections. Initially facing challenges with integrating communication components, Dare switched to Stream Chat, which, along with Dolby's voice and video APIs, provided scalable, high-quality chat functionality compatible with Trueflutter's React Native setup. Trueflutter, which launched in January 2021, has gained about 12,000 users primarily in Nigeria and plans to expand to Ghana, Kenya, and South Africa, aiming for 500,000 users within seven months. Stream's superior customer service and moderation tools have been pivotal for maintaining a safe and engaging user experience, and Dare praises Stream's support, highlighting its scalability and flexibility as key benefits for startups looking to implement chat features.