EdTech Enterprise Chooses Stream Over Sendbird To Streamline Communication for Millions of Users

Compass Education, Australia's leading school management software provider, sought to enhance communication for its three million daily active users by introducing an in-app chat solution, CompassConnect, to facilitate real-time interaction among teachers, school staff, parents, and students. Rather than developing an in-house chat system, which would have been resource-intensive and delayed their product roadmap, Compass Education evaluated third-party chat API vendors and chose Stream for its scalability, security, and robust customer support. The integration of Stream's React and React Native chat SDKs enabled the rapid deployment of CompassConnect, which includes features such as file sharing, threaded replies, and group chat channels, along with administrative tools like moderation and GDPR compliance. This solution has streamlined communication, reduced reliance on disjointed methods like email, and fostered a sense of community by allowing users to engage in safe and professional communication within the Compass platform. The successful adoption of Stream Chat has led to positive feedback, improved user engagement, and more efficient information flow, transforming how schools manage communication and collaboration across their extensive user base.