Checkatrade Streamlines Marketplace Communication with Stream Chat

Checkatrade, a leading UK platform for home improvement, launched a new app to digitize industry communication by integrating the Stream Chat API, addressing challenges of fragmented interactions between consumers and tradespeople. The integration prioritized a swift deployment and a feature-rich user interface, allowing Checkatrade to quickly enhance its native iOS, Android, and web applications with a centralized communication hub. This system streamlined messaging, improved user experience, and increased safety through AI moderation tools, while also enabling features like in-app quotes and push notifications. The seamless integration not only improved communication efficiency and user satisfaction but also provided Checkatrade with insights into user interaction patterns and supported scalable operations without reliability issues. The app's successful launch within six months, driven by Stream's pre-built components, led to increased adoption and positive feedback, underscoring its transformative impact on the marketplace.