Care.com Scales Chat & Cuts Messaging Bugs by 90% with Stream
Blog post from Stream
Care.com replaced its homegrown messaging infrastructure with Stream Chat and Stream Video to improve communication between families seeking care and caregivers, serving more than 1 million monthly active chat users. The prior system suffered from message latency, slow loading across web and mobile apps, frequent bugs, and high engineering maintenance costs, with a ten-person team spending roughly half its time supporting messaging. After the migration, Care.com reported 80–90% fewer messaging bugs, sharply reduced user complaints, and freed engineering resources for new features such as embedded messaging, system notifications, and additional product initiatives. Monthly messaging volume rose 27% over 12 months to millions of messages, while integrated video interviews now support thousands of sessions each month, helping families vet caregivers without leaving the platform and increasing the likelihood that jobs are filled.
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