Build a Customer Support Chat Bot with LUIS, React Hooks, Azure Serverless and Stream
Blog post from Stream
The tutorial provides a comprehensive guide on building a serverless customer support chatbot using React, Azure, and Stream's chat API. It is structured into several parts, beginning with creating a customer-facing chat interface using React, followed by setting up an agent dashboard to manage multiple conversations. The guide also covers integrating Language Understanding Intelligent Service (LUIS) by Azure for intent recognition, enabling the chatbot to understand and respond to specific user queries. Additionally, it explains how to set up webhooks via Stream to connect the chat interface with Azure's serverless functions, which handle data processing and automated responses. Throughout the tutorial, the user is encouraged to configure a development environment, utilize provided code snippets, and access a GitHub repository for reference, ensuring a practical and hands-on learning experience.