Aviv Group Scales Safe, Real-Time Chat with Stream
Blog post from Stream
Aviv Group, a leading digital real estate platform in Europe, is working to unify platform experiences across its brands in France, Germany, and Belgium by integrating Stream's secure, scalable real-time chat functionality with AI Moderation to foster safe interactions between buyers and sellers. Under the leadership of Amrita Choudhury, the initiative prioritizes harmonizing platform components like authentication, search, and chat, while allowing local teams to adapt to market-specific needs. After evaluating whether to build or buy a chat solution, Aviv chose Stream for its high performance, trust tools, and developer-friendly APIs, initially launching consumer-to-consumer chat in Germany to enhance user engagement and transaction completion. The company emphasizes a balanced approach of global efficiency and local flexibility, exemplified by testing AI-powered virtual staging in selected markets. Looking ahead to 2025, Aviv aims to leverage proprietary data, redesign search UX, and adapt to AI-centric models to enhance platform operations, while early results from the chat rollout indicate improved user trust and a robust foundation for future innovation.