Auto Moderation Reduces In-App Phishing Attempts & Harmful Content by 90% for Sports Card Marketplace

CollX, an app designed to help sports trading card collectors learn the value of their cards, significantly improved its user retention by 75% after integrating Stream's Chat API, which added a social component to its platform. However, with this growth, the app faced an increase in malicious activities such as phishing and harassment. To address these issues, Director of Operations Alexander Liriano implemented Stream's AI-powered Auto Moderation solution, which significantly reduced phishing attempts and harmful content by 90%, while freeing up resources and time. This advanced moderation tool allowed for proactive monitoring and reduced the need for manual review, thereby enhancing user safety and enabling the company to focus on other business areas. The collaboration with Stream's Principal Product Manager of Moderation, Adnan Al-Khatib, facilitated a smooth implementation of the Auto Moderation system, which quickly improved CollX's moderation capabilities without requiring additional coding.