Astro Increases Delivery Efficiency 50% After Integrating Stream Chat

Astro, Indonesia's leading quick commerce platform, has successfully integrated Stream's chat SDKs into its mobile app to enhance communication between delivery drivers and customers while ensuring robust privacy protections. Previously reliant on external platforms like WhatsApp, Astro faced challenges such as lack of oversight and privacy concerns. The integration with Stream allowed Astro to bring messaging in-app, providing better visibility and moderation tools, and significantly reducing customer complaints and privacy issues. This strategic move has resulted in increased customer trust and engagement, with a measurable 40% decrease in customer complaints and a 60% reduction in post-delivery contact issues. The phased rollout of the messaging feature minimized risks and ensured reliability, critical for real-time logistics. Looking ahead, Astro plans to integrate in-app voice calling using Stream's SDK to further improve customer interactions by facilitating low-latency, secure communication. Astro's partnership with Stream has proven to be a strategic advantage, aligning with its product strategy of delivering groceries swiftly while prioritizing customer privacy and satisfaction.