How to Build a Field Service and Technician Dispatch App with Next.js 16 and Strapi 5

The tutorial provides a comprehensive guide to building a field service dispatch app using Strapi 5 for the backend and Next.js 16 for the frontend, aiming to solve coordination issues among clients, dispatchers, and technicians. Strapi 5 offers role-based access control, content workflow management, and webhooks, though it requires custom logic for tasks like sorting technicians by proximity. Next.js 16 supports the development of three distinct role dashboards using route groups and server actions. The app functions by allowing a client to submit a service request, which a dispatcher then assigns to the closest technician using a Haversine calculation, and the technician updates the job status in real-time. The system enforces a strict job status pipeline through a middleware and facilitates real-time updates via webhooks, while the user interface remains responsive and role-specific. The tutorial also covers prerequisites, including specific versions of Node.js, Strapi, Next.js, and other tools, and suggests potential next steps like implementing a map view or SMS notifications.

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