Helping customers move faster: the story behind Statsig University

Statsig, a company focused on customer success, faced challenges in maintaining high-quality onboarding as they expanded their customer base, leading them to create Statsig University, an on-demand portal for comprehensive platform education. The initiative aimed to provide a centralized resource for new customers to understand core products, learn best practices, and access interactive learning modules, reducing dependency on direct support. Statsig University was developed with input from various company departments and customers, offering resources such as webinars, quickstart guides, and a resource library, all integrated into the onboarding process. The platform was designed to be an evergreen reference, emphasizing customer-first principles, practical guidance, and engagement, while also allowing for customer feedback to shape its future development.