Company
Date Published
Author
Vineeth Madhusudanan
Word count
798
Language
English
Hacker News points
None

Summary

The text discusses the challenges and strategies of feature implementation and evaluation in product development, using Tavour's experience as a case study. It reveals that while features are developed with positive intentions, only a fraction initially succeed, another portion requires refinement, and some negatively impact product metrics. To effectively evaluate features, Statsig is used to automate A/B testing during rollouts, helping teams understand feature impacts on key performance indicators. Tavour's "Address Auto-Complete" feature initially led to increased user churn, prompting a deeper investigation into its usability. The team found that limited visible suggestions on smaller phones confused users, leading to abandonment. After adjusting the feature to display more suggestions without scrolling, Tavour saw a significant increase in new user activation rates, validating the feature for a wider rollout. The text also touches on broader themes in experimentation culture, drawing insights from industry leaders and historical shifts in testing methodologies.