How to Evaluate Enterprise SSO Vendors: The 8-Point Framework

A June 2023 Gartner survey highlights that 60% of technology buyers regret their as-a-service purchases, often due to decisions made based on demos rather than comprehensive evaluations. To mitigate such regrets, a structured evaluation framework for enterprise Single Sign-On (SSO) vendors is proposed, using a rubric that scores candidates on eight criteria: protocol coverage, security architecture, identity provider coverage, developer experience, pricing model, migration risk, support SLA, and compliance certifications. This vendor-neutral framework assigns weights to these criteria, emphasizing protocol coverage and security architecture due to their critical importance and difficulty to change post-agreement. Migration risk, often underestimated, is also crucial as it determines the portability and exit costs of a vendor's solution. The framework advocates for a weighted scoring system that results in a comparative percentage for each vendor, ensuring decisions are based on concrete evidence rather than sales pitches. SSOJet, the publisher of this guide, is assessed within this framework, demonstrating strengths in protocol coverage, migration risk, and compliance, but acknowledges where other solutions might better fit specific needs, such as consumer CIAM or Microsoft-exclusive environments.

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