12 Questions to Ask Before Choosing an SSO Integration Provider

Evaluating Single Sign-On (SSO) vendors requires more than just a comparison of features; it's crucial to address pricing models, operational realities, and how issues are resolved. Many B2B SaaS teams spend extensive time assessing SSO vendors but often encounter unexpected pricing challenges months after contract signing, particularly due to the differences between per-connection and per-user pricing models. Key considerations include understanding the vendor's pricing structure, their capacity to support various Identity Providers (IdPs), security protocols like OAuth 2.1, and the ability for customer IT admins to configure SSO independently. Vendors should provide transparent SLAs, data residency options, and a clear migration process away from their platform, as well as demonstrate a responsive roadmap and offer viable reference customers. SSOJet, for example, differentiates itself by offering connection-based pricing that aligns with enterprise growth, extensive IdP support, and a customer-friendly admin portal, thus enabling B2B SaaS companies to potentially include SSO in all pricing plans without financial strain.