How voice technology helps to automate and streamline compliance workflows

The increasing need for RegTech automation in compliance workflows is driven by the growing volume and nuance of audio data, as well as regulatory scrutiny. Voice technology can provide a rich view of interactions between parties, offering insights into sentiment, intent, and inflexion to manage risk and derive business value. With the COVID-19 pandemic leading to decentralized operations, solutions that accurately process and understand speech-based content at scale are crucial. RegTech using accurate speech-to-text transcription can revolutionize compliance monitoring by automating review, monitoring, and flagging of compliance breaches within calls, reducing manual time spent on case reviews and costs associated with compliance monitoring. This streamlined approach enables organizations to become more compliant while also being more productive and efficient.