Gartner has provided insight into the future productivity and success of Contact Centers, highlighting the benefits of artificial intelligence (AI) in Contact Center as a Service (CCaaS) providers and partners. The report found that providers often combined natural language technologies to differentiate themselves, with a focus on detection, redirection, and summarization of calls. To provide the perfect service, a combination of factors is required, including proactivity, data analytics, and speech-to-text technology. Gartner emphasizes the importance of using data from customer interactions to improve efficiency and customer service. Independent Software Vendors can differentiate their solutions with better equipped speech-to-text supported by incredible AI, making it more secure for companies to serve their customers.