Has COVID-19 accelerated the adoption of voice technology?

The coronavirus pandemic has had a significant impact on various industries, with some experiencing negative effects while others have seen substantial positive impacts. Web conferencing transcription emerged as the voice technology use case that saw the biggest positive impact from COVID-19, with 58% of respondents citing its importance. The increased adoption of web conferencing platforms due to remote work has created a need for captions and transcription services. Other industries such as healthcare and life sciences, telecommunications, media and entertainment have also seen significant growth. The pandemic has accelerated the shift towards voice technology in business automation workflows, with many businesses recognizing the opportunities it presents. With the new norm of working from home, collaboration tools are expected to continue seeing increased demand into 2021 and beyond.

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